Store Policies

Payment: We accept major credit cards (Visa, Mastercard & American Express), cashier checks, money orders, bank to bank wire transfer and personal/business checks (all checks are subject to a ten day clearing period or bank verification).

Shipping: We ship via UPS Insured (one day or two day delivery) or USPS Registered Mail with a return receipt.

Returns and Refunds: ITEMS THAT ARE IN STOCK AND SOLD AT LIST PRICE at Harold Freeman Jewelers can be returned within 7 days of receipt for refund except shipping expenses which are non refundable.These items must be returned in the same fine condition they were recieved. ANY ITEMS DISCOUNTED IN PRICE OR ON SALE ARE NONREFUNDABLE/NONRETURNABLE. All SPECIAL ORDER ITEMS (items not in Harold Freeman Jewelers store inventory) ARE NONREFUNDABLE/ NONRETURNABLE.

Items that have been altered (watches that have had the bracelet links removed or rearranged, rings that have been sized or stones removed from their mountings are just a few examples of being altered), scratched, dented, cracked or chipped cannot be returned for refund or credit. We ask that customers take extra care in handling watch straps. If a watch is returned and the strap shows wear and tear, a service charge up to the cost of replcement (at the discretion of Harold Freeman Jewelers) will be charged against the refund or credit to replace the worn strap.