Payment: We accept major credit cards (Visa, MasterCard & American Express) and bank to bank wire transfers (all checks are subject to a ten day clearing period or bank verification). We do not accept credit cards on international orders (Payment by bank wire transfer only).
Shipping: We ship via UPS Insured (one day or two day delivery) or USPS Registered Mail with a return receipt.
Returns and Refunds: ITEMS THAT ARE SOLD AT LIST PRICE (no discount) at Harold Freeman Jewelers can be returned within 7 days of receipt for refund minus shipping expenses which are non refundable.These items must be returned in the same fine condition they were received. ANY ITEMS DISCOUNTED IN PRICE OR ON SALE ARE NONREFUNDABLE/NONRETURNABLE. All SPECIAL ORDER ITEMS (items not in Harold Freeman Jewelers store inventory at time of purchase) ARE NONREFUNDABLE/ NONRETURNABLE.
Items that have been altered (watches that have had the bracelet links removed or rearranged, rings that have been sized or stones removed from their mountings are just a few examples of being altered), scratched, dented, cracked or chipped cannot be returned for refund or credit. We ask that customers take extra care in handling watch straps. If a watch is returned and the strap shows wear and tear, a service charge up to the cost of replacement (at the discretion of Harold Freeman Jewelers) will be charged against the refund or credit to replace the worn strap.